Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Jaqueline Hamann
Qualitätsmanagementbeauftragte
Robert-Koch-Str. 7-15
15306 Seelow
Phone:
03346
-877-626
Mail:
ed.lomhk@nnamah.j
Advocates
Rainer Waldukat
Patientenfürsprecher
Robert-Koch-Str. 7-15
15306 Seelow
Phone:
0172
-3204072-
Mail:
ed.lomhk@ftap
|
Anonymous input options exist: Yes Website of the contact form |
|
Patient surveys were conducted: Yes Website for the patient survey Befragungen und Vergleiche innerhalb der Clinotel- Krankenhausverbundes |
|
Referral surveys were conducted: Yes Praxisstammtisch 1 mal im Quartal |