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Thoraxzentrum Bezirk Unterfranken

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Corinna Benkert

Leitung Qualitätsmanagement und Risikomanagement


97698 Münnerstadt

Phone: 09733 -62-3350
Fax: 09733-62-3009
Mail: ed.ubzt@trekneb.c

Anonymous input options exist: Yes

Anonyme Kontaktaufnahme durch ausliegende Formulare sind für jeden Patienten und Angehörige möglich
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes