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Krankenhaus Emmaus Niesky

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Innerhalb von 5 Werktagen nach Eingang der Beschwerde erhalten Beschwerdeführer eine Rückmeldung, ein Rückmeldewunsch angegeben wurde.

Contact persons

Maria Maiwald

Qualitäts- und Beschwerdemanagementbeauftragte

Plittstraße 24
02906 Niesky

Phone: 0351 -810-1416
Mail: ed.nedserd-okaid@dlawiam.airam

Anonymous input options exist: Yes
Website of the contact form
Patient surveys were conducted: No
Referral surveys were conducted: No