Structured complaint management was introduced: Yes |
Written concept exists: Yes |
Handling of oral complaints is regulated: Yes |
Handling of written complaints is regulated: Yes |
Time targets for acknowledgement are defined: Yes |
Gunnar Schramm
Geschäftsführer
Phone:
09372
-700-1000
Fax: 09372-700-1009
Mail:
ed.tiehdnuseg-soileh@mmarhcS.rannuG
Natascha Breunig
Beschwerdemanagement
Phone:
09372
-700-1065
Fax: 09372-700-1009
Mail:
ed.tiehdnuseg-soileh@hcabnelrE.gnunieM
Sandra Kern
UKM
Phone:
09372
-700-1006
Fax: 09372-700-1009
Mail:
ed.tiehdnuseg-soileh@hcabnelrE.gnunieM
Anonymous input options exist: Yes |
Patient surveys were conducted: Yes |
Referral surveys were conducted: No |