Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
|
Verfahrensanweisung Beschwerdemanagement |
| Handling of oral complaints is regulated: Yes |
|
Es finden bei Bedarf auch persönliche Gesprächemit Beschwerdeführern statt. |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
|
innerhalb von 14 Tagen |
Contact persons
Dahn Neumann
Sekretariat der Geschäftsführung
Am Gesundbrunnen 20-26
74078 Heilbronn
Phone:
07131
-49-40001
Fax: 07131-49-4740001
Mail:
ed.nekinilk-kls@nnamueN.nhaD
Michael Beck
Qualitätsmanagement
Am Gesundbrunnen 20-26
74078 Heilbronn
Phone:
07131
-49-486005
Fax: 07131-49-4748600
Mail:
ed.nekin8ilk-kls@kcabdeef
Advocates
SLK Kliniken Heilbronn GmbH SLK Kliniken Heilbronn GmbH Klinikum am Gesundbrunnen
Patientenfürsprecher
Am Gesundbrunnen 20-26
74078 Heilbronn
Phone:
07131
-4920010-
Mail:
ed.nekinilk-kls@ofni
| Anonymous input options exist: Yes |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: Yes |