Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Silvia Pfreundschuh-Meckel
Mitarbeiterin Prozess- und Qualitätsmanagement / Beschwerdebeauftragte
Phone:
09342
-303-7040
Fax: 09342-303-7001
Mail:
ed.krbmws@lekcem-huhcsdnuerfp.aivlis
Mitarbeiterin Prozess- und Qualitätsmanagement
QMB
Phone:
089
-1303-1621
Fax: 089-1303-1626
Mail:
ed.krbmws@tnemeganamedrewhcseb.kR
Advocates
Silvia Pfreundschuh-Meckel
Patientenfürsprecher
Phone:
09342
-303-7040
Fax: 09342-303-7001
Mail:
ed.krbmws@lekcem-huhcsdnuerfp.aivlis
|
Anonymous input options exist: Yes Website of the contact form |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: No |