Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Alexandra Sigl

Leitung Gästebetreuung

Phone: 08532 -27-4816
Fax: 08532-27-4777
Mail: ed.flowreuassap@hcabseirG-daB-gnutieL

Theresa Ried

Assistentin der Geschäftsleitung

Phone: 08532 -274816-
Mail: ed.flowreuassap@hcabseirG-daB-gnutieL

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: No