Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
|
Prozessbeschreibung Zentrales Beschwerdemanagement Region AMEOS Ost |
| Handling of oral complaints is regulated: Yes |
|
Prozessbeschreibung Zentrales Beschwerdemanagement Region AMEOS OST |
| Handling of written complaints is regulated: Yes |
|
Prozessbeschreibung Zentrales Beschwerdemanagement Region AMEOS Ost |
| Time targets for acknowledgement are defined: Yes |
|
Prozessbeschreibung Zentrales Beschwerdemanagement Region AMEOS Ost |
Contact persons
Carmen Behrend
Sekretariat Krankenhausdirektion
Kiefholzstraße 4
39340 Haldensleben
Phone:
03904
-474-106
Fax: 03904-474-360
Mail:
ed.soema.nebelsnedlah@wrev.hebc
Paul Beilke
Krankenhausdirektor
Kiefholzstraße 4
39340 Haldensleben
Phone:
03904
-474-106
Fax: 03904-474-360
Mail:
ed.soema@eklieB.luaP
Advocates
Jutta Rosenbach
Patientenfürsprecher
Kiefholzstraße 4
39340 Haldensleben
Phone:
03904
-475-160
Mail:
ed.soema.nebelsnedlah@wrev.oruj
Andreas Meis
Patientenfürsprecher
Kiefholzstraße 4
39340 Haldensleben
Phone:
03904
-475-160
Mail:
ed.soema.nebelsnedlah@wrev.emna
| Anonymous input options exist: Yes |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: Yes |