To the hospital’s home page

Asklepios Klinik Nord - Heidberg

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Wolff Linda

Kontaktstelle für Patientenanliegen Standort Heidberg

Tangstedter Landstraße 400
22417 Hamburg

Phone: 040 -181887-8660
Mail: moc.soipelksa@grebdieH.droN.nedrewhcseB

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes