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Asklepios Klinik Nord - Heidberg

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Wolfgang Bruners

Prozess- und Qualitätsmanagerin Somatik

Tangstedter Landstraße 400
22417 Hamburg

Phone: 040 -1818-879334
Fax: 040-1818-873267
Mail: moc.soipelksa@srenurb.ow

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes