Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
URL
Contact persons
Karl-Ferdinand von Fürstenberg
Geschäftsführer Marien-Hospital
Phone:
0281
-104-1001
Fax: 0281-104-1018
Mail:
ed.enimohorp@seksah.aidualc
Tanja Siemen
Feedbackmanagement Pro Homine Krankenhäuser
Phone:
0281
-104-61006
Fax: 0281-104-1080
Mail:
ed.enimohorp@nemeis.ajnaT
Explanations
Sprechzeiten im Krankenhaus dienstags von 09:00-11:00 Uhr. Erreichbarkeit über das Patienteninformationszentrum (PIZ)
Advocates
Monika Brych
Patientenfürsprecherin
Phone:
0281
-104-1210
Fax: 0281-104-1278
Mail:
ed.enimohorp@whm.zip
| Anonymous input options exist: Yes |
|
Patient surveys were conducted: Yes Lob- und Beschwerdebogen, Befragung in Zentren |
|
Referral surveys were conducted: Yes regelmäßige Befragungen in den Zentren |