| Structured complaint management was introduced: Yes | 
| Written concept exists: No | 
| Handling of oral complaints is regulated: Yes | 
| Handling of written complaints is regulated: Yes | 
| Time targets for acknowledgement are defined: No | 
Claudia Paa
Verwaltung
                    Traunfeldstr. 13
                    83435 Bad Reichenhall
                
             Phone:
            08651
                -770104-
            
                            
                 Mail:
                ed.xmg@aap.gnagflow
                    
Claudia Paa
Verwaltung
                    Traunfeldstr. 13
                    83435 Bad Reichenhall
                
             Phone:
            08651
                -770104-
            
                            
                 Mail:
                ed.xmg@aap.gnagflow
                    
| Anonymous input options exist: Yes | 
| Patient surveys were conducted: No | 
| Referral surveys were conducted: No |