Complaint management

Structured complaint management was introduced: Yes
Written concept exists: No
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: No

Contact persons

Claudia Paa

Verwaltung

Traunfeldstr. 13
83435 Bad Reichenhall

Phone: 08651 -770104-
Mail: ed.xmg@aap.gnagflow

Advocates

Claudia Paa

Verwaltung

Traunfeldstr. 13
83435 Bad Reichenhall

Phone: 08651 -770104-
Mail: ed.xmg@aap.gnagflow

Anonymous input options exist: Yes
Patient surveys were conducted: No
Referral surveys were conducted: No