Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Jennifer Sailer
Qualitätsmanagementbeauftragte
Bergstrasse 6-12
42105 Wuppertal
Phone:
0202
-485-0
Mail:
ed.nennitillec@relias.refinnej
Advocates
Hans Osterberg
Patientenfürsprecher
Bergstrasse 6-12
42105 Wuppertal
Phone:
0202
-485-2002
Mail:
ed.nennitillec@jak.rehcerpsreufnetneitap
|
Anonymous input options exist: Yes Website of the contact form |
|
Patient surveys were conducted: Yes Website for the patient survey |
|
Referral surveys were conducted: Yes Website for the referrer survey persönliche Kontaktpflege durch die Referentin für Haus- und Fachärzte |