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Helios Weißeritztal Kliniken, Außenstelle Klinikum Pirna/ Klinik für Kinder- und Jugendmedizin

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Johannes Biesold

Klinikgeschäftsführer

Phone: 0351 -646-6601
Fax: 0351-646-7010
Mail: ed.tiehdnuseg-soileh@latztiressiew.ofni

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes