To the hospital’s home page

Klinikum Mittelbaden Forbach

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Andreas Eichenauer

Klinikdirektor Rastatt-Forbach

Phone: 07222 -389-2001
Fax: 07222-389-62001
Mail: ed.nedablttim-mukinilk@reuanehciE .A

Karin Neidenbach

Sekretariat Klinikdirektion

Phone: 07222 -389-2001
Fax: 07222-389-62001
Mail: ed.nedablttim-mukinilk@hcabnedieN.K

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: No