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KH Mittweida

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes

Verfahrensanweisung Beschwerdemanagement
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes
URL

rentraphcerpsna/ed.hbmgkml.www//:ptth

Contact persons

Ines Schreiber

Beauftragte für Öffentlichkeitsarbeit

Phone: 03727 -99-1418
Fax: 03727-99-1216
Mail: ed.hbmgkml@edrewhcseb

Advocates

Bodo Ceranski

Patientenfürsprecher

Phone: 03727 -99-1484
Fax: 03727-99-1216
Mail: ed.hbmgkml@rehcerpsreufnetneitap

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes