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Artemed Klinikum München Süd GmbH & Co. KG

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Lars Baldauf

Projektleitung

Am Isarkanal 30
81379 München

Phone: 089 -72440-249
Mail: ed.demetra@fuadlab.sral

Advocates

Lidija Franzkewitsch

Pflegedienstleiterin

Am Isarkanal 30
81379 München

Phone: 089 -72440-255
Mail: ed.demetra@hcstiwekznarf.ajidil

Anonymous input options exist: Yes
Website of the contact form
Patient surveys were conducted: Yes
Website for the patient survey
Referral surveys were conducted: Yes