Complaint management

Structured complaint management was introduced: No
Written concept exists: No
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: No

Contact persons

Kornelia Moszko

Pflegedienstleitung

Am Stadtpark 1-39
94469 Deggendorf

Phone: 0991 -37055-50
Fax: 0991-37055-720
Mail: ed.elheumregna-kinilk@ofni

Advocates

Sonja Ebner

Dipl.- Sozialpädagogin

Am Stadtpark 1-39
94469 Deggendorf

Phone: 0991 -37055-69
Fax: 0991-37055-720
Mail: ed.elheumregna-kinilk@renbe.s

Anonymous input options exist: Yes
Patient surveys were conducted: No
Referral surveys were conducted: No