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SCIVIAS St. Valentinus-Krankenhaus

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Sabine Hartmann

Qualitätsmanagerin

Sebastian Kneipp Strasse 11
65812 Bad Soden

Phone: 06123 -603-232
Mail: ed.satirac-saivics@ofni

Anonymous input options exist: Yes
Patient surveys were conducted: No
Referral surveys were conducted: No