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Klinikum Döbeln

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes

Auf Beschwerden wird individuell und persönlich reagiert
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Schriftliche Beschwerden werden sofort beantwortet.

Contact persons

Katrin Körnig

Qualitätsbeauftragte

Sörmitzer Straße 10
04720 Döbeln

Phone: 03431 -722-266
Fax: 03431-722-280
Mail: ed.nlebeod-mukinilk@ginreok.nirtak

Anonymous input options exist: Yes

Patientenbriefkasten an der Patienteninformation
Patient surveys were conducted: Yes
Referral surveys were conducted: No