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MediClin Seidelklinik

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: No

Contact persons

Heike Dold

Beschwerdebeauftragte

Phone: 07635 -300-
Fax: 07635-30-177
Mail: ed.nilcidem@dlod.ekieh

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: No