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Alpenklinik Santa Maria

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes

Ist im Qualitätsmanagementsystem der Gesamteinrichtung geregelt.
Handling of oral complaints is regulated: Yes

Geregelt in der Prozessbeschreibung Optimierungspotential
Handling of written complaints is regulated: Yes

Geregelt in der Prozessbeschreibung Optimierungspotential
Time targets for acknowledgement are defined: No
Explanations

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Contact persons

Laura Issler

Qualitätsmanagementbeauftragte

Riedlesweg 9
87541 Bad Hindelang / Oberjoch

Phone: 08324 -78-110
Mail: ed.airam-atnas@lrelssi

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: No