Asklepios Paulinen Klinik Geriatrische Tagesklinik Wiesbaden Biebrich

Complaint management

Structured complaint management was introduced: Yes

Written concept exists: Yes

Handling of oral complaints is regulated: Yes

Handling of written complaints is regulated: Yes

Time targets for acknowledgement are defined: Yes

Simone Voß

Assistentin der Geschäftsführung / Beschwerdemanagerin

Rathausstraße 62 – 64
65203 Wiesbaden-Biebrich

Birgit Wilkens

Patientenfürsprecherin

Rathausstraße 62 – 64
65203 Wiesbaden-Biebrich

Anonymous input options exist: Yes

Patient surveys were conducted: Yes

Referral surveys were conducted: Yes