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VAMED Klinik Hohenstücken [BRBH]

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

innerhalb von 14 Tagen
Explanations

Mandy Schmidt und Robert Gondro als Beschwerdemanagementbeauftragte/r


Contact persons

Mandy Schmidt

Beschwerdemanagement

Phone: 03381 -79-1046
Fax: 03381-79-1119
Mail: ed.tiehdnuseg-demav@2tdimhcs.ydnaM

Robert Gondro

Beschwerdemanagement

Phone: 03381 -79-1042
Fax: 03381-79-1119
Mail: ed.tiehdnuseg-demav@ordnog.treboR

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes