Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
|
Verfahrensanweisung Beschwerdemanagement |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Beate Kesselmann
Beschwerdemanagerin
Gartenstr. 1
13088 Berlin
Phone:
030
-92790-366
Fax: 030-92790-702
Mail:
ed.renaixela@nnamlesseK.B
Advocates
Ursula Stolpe
Patientenfürsprecherin
Gartenstr. 1
13088 Berlin
Phone:
0172
-4398823-
Mail:
ed.nilreb@eesnessiew-hpesoj.ts-ftap
|
Anonymous input options exist: Yes Website of the contact form Per Mail über die Homepage (Formular Lob und Kritik) und über einen Postkasten "Hinweise und Beschwerden" |
| Patient surveys were conducted: No |
| Referral surveys were conducted: No |