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Auenlandklinik Bad Bramstedt GmbH

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes
Explanations

Stefanie Tiebach Assistenz der Geschäftsführung Telefon: 04192 / 90 – 2011 E-Mail: s.tiebach@klinikumbb.de


Contact persons

Stefanie Tiebach

Assistenz der Geschäftsführung

Phone: 04192 -90-2011
Mail: ed.bbmukinilk@hcabeit.s

Explanations

Bei akuten Problem, kann mit Frau Tiebach persönlich Kontakt aufgenommen werden.


Advocates

Stefanie Tiebach

Assistenz der Geschäftsführung

Phone: 04192 -90-2011
Mail: ed.bbmukinilk@hcabeit.s

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: No