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Venenzentrum Braunschweig - Zuckerbergweg

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Thomas Schäfer

Medizincontrolling

Phone: 0531 -2633-269
Fax: 0531-2633-270
Mail: ed.sb-murtneznenev@refeahcs.t

Advocates

Franziska Stoldt

Patientenfürsprecherin

Phone: 0531 -3373-88
Fax: 0531-3371-45
Mail: ed.sb-murtneznenev@rehcerpsreufnetneitaP

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes