Structured complaint management was introduced: Yes |
Written concept exists: Yes |
Handling of oral complaints is regulated: Yes |
Handling of written complaints is regulated: Yes |
Time targets for acknowledgement are defined: Yes |
Ilias Keskinidis
Risikomanager
Kirchfeldstr. 40
40217 Düsseldorf
Phone:
0211
-919-481255
Mail:
ed.frodlesseud-kve@sidiniksek.saili
Klaus Wiegand
Patientenfürsprecher
Kirchfeldstr. 40
40217 Düsseldorf
Phone:
0211
-919-0
Mail:
ed.frodlesseud-kve@rehcerpsreufnetneitap
Anonymous input options exist: Yes |
Patient surveys were conducted: Yes |
Referral surveys were conducted: Yes |