Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Christina Lehmann
Meinungsmanagement
Krumenauerstraße 25
85049 Ingolstadt
Phone:
0841
-880-2006
Mail:
ed.tdatslogni-mukinilk@gnuniem
Advocates
Gabriela Gruber
Patientenfürsprecherin
Krumenauerstraße 25
85049 Ingolstadt
Phone:
0841
-880-1233
Mail:
ed.tdatslogni-mukinilk@reburg.aleirbag
|
Anonymous input options exist: Yes Website of the contact form |
|
Patient surveys were conducted: Yes Kontinuierliche Patientenbefragung |
| Referral surveys were conducted: Yes |