Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
URL
Explanations
Frau Claudia Kirsch, Tel.: 0941 369 - 91171 beschwerdemanagement@barmherzige-regensburg.de Montag bis Donnerstag: 9.00 – 11.00 Uhr und 13.00 – 15.00 Uhr Freitag: 9.00 bis 11.00 Uhr
Contact persons
Claudia Kirsch
Mitarbeiterin Abteilung Organisationsentwicklung und Patientensicherheit
93006 Regensburg
Phone:
0941
-369-1171
Fax: 0941-369-1185
Mail:
ed.grubsneger-egizrehmrab@tnemeganamedrewhcseb
Explanations
https://www.barmherzige-regensburg.de/patienten-besucher/anregung-und-kritik/patientenfuersprecherin.html
Advocates
Karin Riederer
Patientenfürsprecherin
93006 Regensburg
Phone:
0941
-369-91190
Mail:
ed.grubsneger-egizrehmrab@rehcerpsreufnetneitap
|
Anonymous input options exist: Yes Website of the contact form Patientenfragebogen und Internetformular |
|
Patient surveys were conducted: Yes kontinuierlich |
|
Referral surveys were conducted: Yes regelmäßig, zuletzt 2021 |