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Diakoniewerk München-Maxvorstadt

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Vanessa Kleinz

Qualitätsmanagement, Feedbackmanagement

Heßstr. 22
80799 München

Phone: 089 -2122129-
Mail: ed.nehcneum-kreweinokaid@kcabdeef

Vanessa Plank

Qualitätsmanagement, Feedbackmanagement

Heßstr. 22
80799 München

Phone: 089 -2122129-
Mail: ed.nehcneum-kreweinokaid@kcabdeef

Anonymous input options exist: Yes
Website of the contact form
Patient surveys were conducted: Yes
Referral surveys were conducted: No