Complaint management
| Structured complaint management was introduced: Yes |
|
Erfassung über ein elektronisches Meldewesen |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Anja Haak
Qualitätsmanagementbeauftragte
Breddestraße 22
58675 Hemer
Phone:
02372
-903-0
Fax: 02372-903-3208
Mail:
ed.remehkl@kaah.ajna
Advocates
Peter Virnich
Patientenvertretung (bis 30.06.2024)
Breddestraße 22
58675 Hemer
Phone:
02372
-903-0
Fax: 02372-903-3208
Mail:
ed.gnutfits-dgd@hks.ofni
Ellen de Sanctis
Patientenfürsprecherin (seit 01.07.2024)
Breddestraße 22
58675 Hemer
Phone:
02372
-903-0
Fax: 02372-903-3208
Mail:
ed.gnutfits-dgd@hks.ofni
|
Anonymous input options exist: Yes Website of the contact form |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: Yes |