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Katholisches Kinderkrankenhaus Wilhelmstift gGmbH

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: No

Contact persons

Sabine Neumann

Beschwerdebeauftragte, Sekretariat der Geschäftsführung

Liliencronstraße 130
22149 Hamburg

Phone: 040 -67377-243
Mail: ed.tfitsmlehliw-hkk@nnamuen.s

Advocates

Sabine Neumann

Beschwerdemanagement

Liliencronstraße 130
22149 Hamburg

Phone: 4940 -67377-243
Mail: ed.tfitsmlehliw-hkk@nnamuen.s

Anonymous input options exist: Yes
Patient surveys were conducted: Yes

werden über das interne QM gesteuert
Referral surveys were conducted: Yes

werden über das interne QM gesteuert