Dr. Becker Burg-Klinik - Fachkrankenhaus für Psychosomatische Medizin und Psychotherapie

Complaint management

Structured complaint management was introduced: Yes

Written concept exists: Yes

RL Rückmeldemanagement

Handling of oral complaints is regulated: Yes

Handling of written complaints is regulated: Yes

Time targets for acknowledgement are defined: Yes

Michael Schiffgen

Klinikdirektor

Am Burgplatz 19
36466 Dermbach

Michael Schiffgen

Klinikdirektor

Am Burgplatz 19
36466 Dermbach

Anonymous input options exist: Yes

Formular Anregungen-Wünsche-Hinweise

Patient surveys were conducted: Yes

Standardmäßig elektronische Patientenbefragung kurz vor oder nach der Abreise

Referral surveys were conducted: No