Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Martin Kubiessa
Kaufmännischer Leiter
Phone:
036961
-37-203
Fax: 036961-37-250
Mail:
ed.nekinilk-naidem@asseibuK.nitraM
Christine Lehmann
Hauswirtschaftsleitung
Phone:
036961
-37-341
Fax: 036961-37-879
Mail:
ed.nekinilk-naidem@nnamheL.enitsirhC
Advocates
Christine Lehmann
Hauswirtschaftsleitung
Phone:
036961
-37-341
Fax: 036961-37-879
Mail:
ed.nekinilk-naidem@nnamheL.enitsirhC
| Anonymous input options exist: Yes |
|
Patient surveys were conducted: Yes kontinuierliche Befragung |
| Referral surveys were conducted: Yes |