Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Christine Lehmann
Hauswirtschaftsleitung
Phone:
036961
-37-341
Fax: 036961-37-287
Mail:
ed.nekinilk-naidem@nnamhel.enitsirhc
Christine Lehmann
Hauswirtschaftsleitung
Phone:
036961
-37-341
Fax: 036961-37-287
Mail:
ed.nekinilk-naidem@nnamhel.enitsirhc
Advocates
Christiine Lehmann
Hauswirtschaftsleitung
Phone:
036961
-37-341
Fax: 036961-37-287
Mail:
ed.nekinilk-naidem@nnamhel.enitsirhc
| Anonymous input options exist: Yes |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: Yes |