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Krankenhaus Friedberg

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes

Verfahrensanweisung Lob- und Beschwerdemanagement
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Sekretariat Geschäftsführung

Beschwerdemanagement

Herrgottsruhstr. 3
86316 Friedberg

Phone: 0821 -6004-200
Mail: ed.apilk@edrewhcseBdnuboL

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: No