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Christliches Krankenhaus Quakenbrück GmbH

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Christina Thünemann

Qualitätsmanagementbeauftragter

Danziger Str. 2
49610 Quakenbrück

Phone: 05431 -15-1851
Fax: 05431-15-1803
Mail: ed.hbmg-qkc@mq

Advocates

Rita Gundelach

Ehrenamtlicher Patientenfürsprecherin

Danziger Str. 2
49610 Quakenbrück

Phone: 05431 -15-2000
Mail: ed.hbmg-qkc@rehcerpsreufnetneitap

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes