Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Katja Höhne
Qualitätsmanagement
Christianistraße 1
04860 Torgau
Phone:
03421
-772017-
Mail:
ed.uagrot-hkk@enheoh.ajtak
Katja Höhne
Qualitätsmanagement/ Prozessmanagement/ Risikomanagement/ ISMS
Christianistraße 1
04860 Torgau
Phone:
03421
-772017-
Mail:
ed.uagrot-hkk@enheoh.ajtak
Advocates
Helmut Hönigschmid
Arzt im Ruhestand
Christianistraße 1
04860 Torgau
Phone:
0152
-51918236-
Mail:
moc.liamg@dimhcsgineoh.h
|
Anonymous input options exist: Yes Website of the contact form |
|
Patient surveys were conducted: Yes Website for the patient survey - jährlich mind. 1x auf jedem Bereich/ Station |
|
Referral surveys were conducted: Yes - im Brustzentrum |