Niels-Stensen-Kliniken Marienhospital Ankum-Bersenbrück GmbH

Complaint management

Structured complaint management was introduced: Yes

Written concept exists: Yes

Rahmenkonzept Meinungsmanagement, Dokumenten-Nr.: 013431 / Stand 2022-09-08

Handling of oral complaints is regulated: Yes

Handling of written complaints is regulated: Yes

Time targets for acknowledgement are defined: Yes

Corinna Janßen

Qualitätsmanagement-Beauftragte

Lingener Str. 11
49577 Ankum

Olav van der Zwaan

Patientenfürsprecher

Lingener Str. 11
49577 Ankum

Anonymous input options exist: Yes

Patient surveys were conducted: Yes

Referral surveys were conducted: No