Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Anita Durchholz
Beschwerdemanagerin
Am Hasenkopf 3
63739 Aschaffenburg
Phone:
09352
-503-0
Fax: 09352-503-20000
Mail:
ed.rhol-suahneknarkskrizeb@ofni
Anita Durchholz
Beschwerdemanagerin
Am Hasenkopf 3
63739 Aschaffenburg
Phone:
09352
-503-0
Fax: 09352-503-20000
Mail:
ed.rhol-suahneknarkskrizeb@ofni
Advocates
Margot Walter
Patientenfürsprecherin
Am Hasenkopf 3
63739 Aschaffenburg
Phone:
09352
-503-0
Mail:
ed.rhol-suahneknarkskrizeb@ofni
| Anonymous input options exist: Yes |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: Yes |