Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
|
innerhalb 3 Wochen |
Contact persons
Barbara Neuroth
Qualitätsmanagementbeauftragte
Taunusallee 5
56130 Bad Ems
Phone:
02603
-92-1916
Mail:
moc.kinilk-dnalefuh@htoruen.arabrab
Advocates
Wolfgang Gondorf
Ehrenamtliche Tätigkeit
Taunusallee 5
56130 Bad Ems
Phone:
02621
-188733-
Mail:
ed.enilno-t@frodnog-.hc.w
|
Anonymous input options exist: Yes Kontaktdaten werden freiwillig angegeben |
|
Patient surveys were conducted: Yes Website for the patient survey Kontinuierliche Patientenbefragung analog oder über Homepage |
| Referral surveys were conducted: No |