Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Valerie Hohmann
Qualitätsmanagement
Wilhelm-Seipp-Str. 7
64521 Groß-Gerau
Phone:
06152
-986-2297
Mail:
ed.gg-kinilksierk@mq
Advocates
Annegret Becker
Patientenfürsprecherin
Wilhelm-Seipp-Str. 7
64521 Groß-Gerau
Phone:
06152
-986-2252
Fax: 06152-986-2090
Mail:
ed.gg-kinilksierk@rekceb.tergenna
|
Anonymous input options exist: Yes Website of the contact form Anonyme Beschwerden können in unserem Briefkasten am Klinikeingang eingeworfen werden. |
|
Patient surveys were conducted: Yes Website for the patient survey Patientenfragebogen stehen ganzjährig zur Verfügung. |
|
Referral surveys were conducted: Yes Website for the referrer survey |