Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
|
Konzept Beschwerdemanagement 2022-05-13 |
| Handling of oral complaints is regulated: Yes |
|
Umgang mit Beschwerden und Berichtswesen BM 2022-05-13 |
| Handling of written complaints is regulated: Yes |
|
Umgang mit Beschwerden und Berichtswesen BM 2022-05-13 |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Eileen Zaschke
Qualitätsmanagementbeauftragte
Krankenhausstr. 27
34613 Schwalmstadt
Phone:
06691
-799-717
Mail:
moc.soipelksa@ekhcsaz.e
Advocates
Lothar Vestweber
Patientenfürsprecher
Krankenhausstr. 27
34613 Schwalmstadt
Phone:
06696
-7138-
Mail:
moc.loa@rahtolrebewtsev
| Anonymous input options exist: Yes |
|
Patient surveys were conducted: Yes VA Kontinuierliche Patientenbefragung 2023-04-13 |
|
Referral surveys were conducted: Yes in 2021 durchgeführt |