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Klinik für Psychiatrie und Psychotherapie

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Gyrit-Christin Fröhlich

Beschwerdemanagement

Johann-Peter-Schäfer-Str. 3
61169 Friedberg

Phone: 06031 -89-3311
Mail: ed.uarettew-zg@hcilheorF.nitsirhC-tiryG

Advocates

Edda Weber

Patientenfürsprecherin

Johann-Peter-Schäfer-Str. 3
61169 Friedberg

Phone: 06035 -65-35
Mail: ed.enilno-@rebew.adde

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: No