Asklepios Neurologische Klinik Falkenstein

Complaint management

Structured complaint management was introduced: Yes

Written concept exists: Yes

Handling of oral complaints is regulated: Yes

Handling of written complaints is regulated: Yes

Time targets for acknowledgement are defined: Yes

Elke Wagemann

Sekretariat GF und Beschwerdemanagement

Asklepiosweg 15
61462 Königstein-Falkenstein

Anonymous input options exist: Yes

Patient surveys were conducted: Yes

kontinuierlich

Referral surveys were conducted: No