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St. Josefs-Hospital Cloppenburg

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Jan Böckmann

Assistent der Geschäftsführung

Krankenhausstraße 13
49661 Cloppenburg

Phone: 04471 -16-2008
Mail: ed.plc-hk@nnamkceob.naj

Advocates

Mechthild Brinkmann

Patientenfürsprecherin

Krankenhausstraße 13
49661 Cloppenburg

Phone: 0151 -18442438-
Mail: ed.plc-hk@rehcerpsreufnetneitap

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes