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MEDIAN Klinik Odenwald

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Eduard Pecheanu

Qualitätsmanagementbeauftragter

Phone: 06163 -74-979
Mail: ed.nekinilk-naidem@unaehcep.draude

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes

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