Vitos Kinder- und Jugendklinik für psychische Gesundheit Eltville

Complaint management

Structured complaint management was introduced: Yes

Written concept exists: Yes

Handling of oral complaints is regulated: Yes

Handling of written complaints is regulated: Yes

Time targets for acknowledgement are defined: No

Die Rückmeldung zur Beschwerdelösung erfolgt zeitnah in Abhängigkeit der Art der Beschwerde

Martina Pitzer

Klinikdirektorin Vitos Kinder- und Jugendklinik für psychische Gesundheit Eltville

Horst Korte

Patientenfürsprecher

Anonymous input options exist: Yes

Patient surveys were conducted: Yes

Referral surveys were conducted: No