Complaint management
| Structured complaint management was introduced: Yes |
|
Seit 2002. |
| Written concept exists: Yes |
|
Seit 2002. |
| Handling of oral complaints is regulated: Yes |
|
Seit 2002. |
| Handling of written complaints is regulated: Yes |
|
Seit 2002. |
| Time targets for acknowledgement are defined: Yes |
|
Seit 2002. |
URL
lmth.teatilauq-eresnu/ed.sennahoj-ts.www//:ptth
Contact persons
Lara Hachenberg
Beschwerdemanagement/QMB
44047 Dortmund
Phone:
0231
-1843-31056
Mail:
ed.dnumtrod-ohoj@mq
Daniela Bleyer
Beschwerdemanagement/QMB
44047 Dortmund
Phone:
0231
-1843-31052
Mail:
ed.dnumtrod-ohoj@mq
Advocates
Georg Arndt
Patientenfürsprecher
44047 Dortmund
Phone:
0231
-1843-0
Mail:
ed.dnumtrod-ohoj@rehcerpsnetneitap
| Anonymous input options exist: Yes |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: Yes |