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Psychiatrische Klinik Uelzen gemeinnützige GmbH

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Bernd Rothe

Qualitätsmanagement

Phone: 0581 -3895-307
Fax: 0581-3895-309
Mail: ed.nezleu-kp@ehtor.b

Advocates

Claus Winterhoff

Patientenfürsprecher

Phone: 0581 -3895-0
Fax: 0581-3895-0
Mail: ed.nezleu-kp@rehcerpsreufnetneitap

Anonymous input options exist: Yes
Patient surveys were conducted: Yes

Patientenbefragung mittels Fragebogen
Referral surveys were conducted: No