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kbo-Lech-Mangfall-Klinik Landsberg am Lech

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: No

Contact persons

Elke Sellmann-Schmidt

Qualitätsmanagementbeauftragte

Bgm.-Dr.-Hartmann-Str. 50-52
86899 Landsberg am Lech

Phone: 08191 -333-2947
Mail: ed.obk@nnamlles.ekle

Advocates

Michaela Geiger

Patientenfürsprecherin

Bgm.-Dr.-Hartmann-Str. 50-52
86899 Landsberg am Lech

Phone: 08191 -333-2900
Mail: ed.obk@regieg.aleahcim

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes

Zuweiserbefragungen werden bedarfsorientiert durchgeführt.